People order products regularly from multiple e-commerce platforms and online stores, but each platform sends delivery updates through different apps, emails, SMS messages, and notifications. As a result, users often become confused when a delivery person calls and asks for their location, especially when they are in a meeting and find difficulty in searching what they ordered through multiple platforms.

A unified delivery-tracking app or an agent can solve this problem by consolidating all order information into one place. It can notify users about the product arriving, the platform it was ordered from, the expected delivery time, the current status, and any required action. This will make online deliveries more organized, predictable, and convenient for users.